IS YOUR POWER OUT?

In the event of an electrical outage, you can check to see if any work was planned in your area and the current status of the grid.

NETWORK CONDITIONS

SCHEDULED OUTAGES

OUTAGE TIPS

  • Check whether your neighbours are also experiencing an electricity outage or whether public lighting is working.
  • Check your fuse box to see if you have blown a fuse.
  • Check whether the FID switch is off.

QUICK CONTACT

ALL CONTACTS

Frequently asked questions

We keep collecting frequently asked questions from the users in our knowledge base.

EXPLORE OUR KNOWLEDGE DATABASE

Change and new connection approval

How much does it cost when a person authorised by the system operator (acceptance and connection) connects a new metering point or changes the current one?

You can view the costs in the Services for Users pricelist (B-4).

Suspicion of incorrect measurements on metering point

What does my bill cover?

The electricity bill has three sections: electricity, network access, and excise duty and VAT.

Change and new connection approval

What is the cost of network access for each individual connected load?

The prices of network access (one-off payment) can be found on the Energy Agency's website.

Change and new connection approval

What does it cost to acquire a connection approval, a connection contract, metering point acceptance, and a connection when the nominal value of the main fuse is 3 x 20 A?

The costs of connecting to the electricity distribution network depend on the connected load (network access) and the costs of acceptance and connecting the metering point.

Change and new connection approval

What are the costs of a new connected load for a household in the event of an increasing the main fuse from 1 x 20 A to 1 x 35 A?

What are the costs of a new connected load for a household in the event of increasing the main fuse from from 1 x 20 A to 1 x 35 A?