• Baza znanja

GENERAL INFORMATION
(MON-FIR between 6am and 6pm)
+386 1 230 40 03
info@elektro-ljubljana.si

FAILURE NOTICE
(24/7)
+386 1 230 40 02

OTHER CONTACTS

Frequently asked question

Suspicion of incorrect measurements on metering point

What does the bill cover?

The electricity bill consists of three sections: electricity, network access, and excise duty and VAT.

Change and new connection approval

What are the costs of network access for each individual connected load?

The prices of network access (one-time payment) can be found on the Energy Agency's website.

Change and new connection approval

What are the costs of acquiring connection approval, a connection contract, metering point acceptance, and connection when the nominal value of main fuse is 3 x 20 A?

The costs of connecting to the electricity distribution network depend on the connected load (network access) and the costs of acceptance and connecting the metering point.

Change and new connection approval

What are the costs of new connected load for a household in the event of an increase from 1 x 020 A to 1 x 035 A?

What are the costs of new connected load for a household in the event of an increase from 1 x 020 A to 1 x 035 A?

Change and new connection approval

When is it necessary to acquire approval to connect to a new distribution network?

The network user must apply for new connection approval if the basic parameters on which the current connection approval was issued change.

Meter reading

How do I read the meter?

Reading the meter is necessary when you have to report its state, which is required in the event of metering point changes (change of owner/payer) or for control charges when metering point is inaccessible.

Adjusting bills to actual consumption

How can I set up actual electricity consumption payment without prepayments and settlements?

For pro rata payments you have the following options...

Adjusting bills to actual consumption

Why am I not receiving a bill charged for actual consumption, when I have a modern digital metering device installed on my metering point?

We are intensively working on switching to a system of remote reading for billing purposes in households and small businesses.

Enostavno do prihranka

Single-tariff or double-tariff metering?

Double-tariff metering includes different electricity and network access prices during various time intervals (higher tariffs between 6:00 and 22:00 on working days and lower tariffs during the rest of the time).

Adjusting bills to actual consumption

Reducing the calculated power for household consumption by reducing main fuses from 1 x 35 A to 1 x 20 A

Reducing the nominal value of the main fuse on the metering point costs EUR 33.54 (VAT included).

Disconnection and reconnection

What are the costs of disconnecting/reconnecting the metering point at my request?

If the metering point owner requests disconnection from the distribution network, the costs are EUR 33.54 (VAT included). The costs of reconnection on request are the same.

Disconnection and reconnection

Who is responsible for disconnecting the metering point from the distribution network?

The requirement for the continuous distribution of electric power through the metering point is a fulfillment of technical conditions stated in the connection approval, legislation, and a valid contract. In the event of failure to comply with these conditions, the system operator has the right to disconnect your metering point from the network after prior notice.

Disconnection and reconnection

What are the requirements for reconnecting a metering point that was disconnected due to failed payment?

To re-establishing a connection discontinued due to failed payment the user (metering point owner/payer) or an authorized person must deliver to the contractor in charge (namely SODO, Elektro Ljubljana, d. d.) a signed electricity supply contract and proof that the costs of disconnection and subsequent reconnection have been paid.

Change and new connection approval

What are the costs of work carried out by a person authorized by the system operator (acceptance and connection) when connecting a new metering point or changing the current one?

You can view the costs in the pricelist Services for users (paragraph B-4).

Suspicion of incorrect measurements on metering point

What should I do if metering is not correct?

Users have the possibility of ordering an inspection of the metering device's precision, carried out by a reference tool at the cost of EUR 85.96 (VAT included).

Changing of the electric power supplier

What is the procedure of changing the electric power supplier?

Network users can freely choose their electricity supplier (list of suppliers). You have to sign contract with your chosen supplier, who will take care of everything to change the supplier with SODO (the contractor in charge) on your behalf.

Interruptions in electricity supply

Where can I report network or metering point errors?

You can report interruptions in the electricity supply and network (metering point) errors that can be a threat to people or property to +386 1 230 40 02 (the number is available 24/7 every day of the year).

Interruptions in electricity supply

What are the costs of replacing a main fuse?

Main fuse failure can be caused by exceeding the limit of the current users’ consumption or due to an error in the user's wiring and connections.

Interruptions in electricity supply

Where can I find information on planned power outages?

Information on planned power outages due to maintenance work can be found on:

Disconnection and reconnection

What can I do after receiving termination of supply contract?

The supply contract falls under jurisdiction of your chosen electric power supplier (list of suppliers). For any questions on this topic please contact them and try to find the appropriate solution for withdrawal of supply contract termination (payment of accrued liabilities etc.). You can find the contact info on your last bill.